SUPPORT

ShoreTel recently awarded Prime Line IPS the ShoreTel Customer Satisfaction Award for the second consecutive year with a score of 100% from their customers.  

At Prime Line IPS, the way we treat our customers is just as important as the services and products we deliver.  We earn our customers’ loyalty by offering support programs that give the customer freedom and flexibility to choose what works best.   

Technical support team certifications

ShoreTel
Avaya
Brocade
Juniper Networks
Adtran
Cisco
Bandwidth.Com


ShoreTel and Prime Line IPS Support

IP voice is a mission-critical service at many businesses, large and small, single site and multi-site. ShoreTel and Prime Line support provide the tools and resources to maintain peak performance and ensure application availability 24/7/365.

ShoreTel offers a suite of professional services to insure your IP solution is operating optimally from Day 1.

ADDITIONAL INFORMATION ON SHORETEL SUPPORT PROGRAMS

TECHNICAL EXPERTISE

Charleston Area:

1. John Russ, Lead Engineer and Sales Engineer
2. Lenny Draves, Engineer
3. Bill Welch, Engineer
4. Laura Cooper, Technician
5. Ray Dukes, Technician

Florence/Myrtle Beach/Georgetown Area:

1. Jim Pittman, Engineer
2. Jimmy Pittman, Technician

Columbia Area

1. Ron Lindler, Technician

Upstate/NC area:

1. Dan Stansell, Lead Engineer/Operations Manager
2. Shane Paris, Engineer’
3. Brian Rainey, Engineer
4. Ron Bouchillon, Technician
5. Wayne Hollifield, Technician
6. Phillip Piper, Technician
7. Matt Sizemore, Technician
8. Joe Solesbee, Technician
9. Dana Williams, Technician

Wilmington/Myrtle Beach Area:

1. Richard Hinkle, Technician